Lodge a Customer Request

A central customer service system is used to lodge requests and report issues identified by residents.

To bring a Council issue to our attention, you can use one of the following methods:

Complete an online Customer Request Form

• Call us on (02) 6033 8999
• Visit us at any one of our offices
• Email us at council@federationcouncil.nsw.gov.au

 

If your request relates to:

• Damaged, faulty or missing Telstra equipment, i.e. Pit covers, please report to Telstra online or P: 132203.
• Faulty street lights or trees growing too close to power lines, please contact Essential Energy on P: 132391.